Start with an agreed plan
Max Media Machine provides custom video and media production and post-production services, including visual design. We agree your scope, visual approach, price, format and expected delivery schedule in writing. You do not need to pay an advance.
A project can be handled as a complete piece of work or in parts we agree together.
Preview and revisions
We first provide a low-resolution, watermarked preview. Review it and send all your revision notes together, in writing. One round of revisions is included for each project, or agreed part of one.
After the revision, please identify anything from your agreed notes that we missed, and we will correct it. New requests or a change of direction can be discussed as a separate scope.
If the agreed revision still does not feel right, you may decline the work without paying. Unpaid previews are for evaluation and may not be published or reused commercially.
Approval, payment and final delivery
When you are happy, approve the preview in writing and pay using the invoice or payment instructions we provide. Once payment is confirmed, we deliver the high-resolution final work, without our review watermark, through an agreed download or file-sharing method.
Please include the invoice reference with your payment. If a payment is delayed or difficult to match, contact us with its transaction reference and we will help trace it. Processing times depend on the payment service. We keep you informed about the final delivery date.
We confirm the price, any applicable taxes and any separately agreed extras in writing before starting. We do not collect payment-card information through this website.
Changing plans or stopping
You are under no obligation to order further work, and you can stop whenever you want. There is no long-term subscription or minimum-spend commitment.
If you want to stop while work is underway, tell us promptly so we can pause. Work you decline before approval is not charged. We will discuss any work already approved and its delivery with you.
Refunds and problems with the final work
Because you review and approve the work before paying, we do not normally offer change-of-mind refunds for approved custom work that has been delivered as agreed.
If you were charged twice, did not receive the agreed final work, or the final work has a technical problem or differs from the approved version, please use our contact form. We will investigate and arrange an appropriate correction, replacement delivery or refund as the circumstances require.
This policy does not limit rights or remedies that applicable law or binding payment-provider rules require. Where a refund is agreed, we will explain the method and timing; processing may depend on the original payment service.